About Us

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about us

MARCO EXPRESS PVT LTD is a professionally manage ISO 9001:2015 & ISO/ IEC 27001:2013 certified company

The Company lays its base on a vibrant Telecom platform with the intention of harnessing every single thread pertaining to Telecom in Customer Service Delivery, since its inception in JAN-1992 formed under proprietorship by the name of Marco Express; it has reflected continuous sensitization with the changing market trends. The approach is such that it encompasses a lot of aggression towards working with such synergistic efforts that lead to the attainment of the desired goal. It is this working approach that has led to Marco Express goodwill and glory all over Maharashtra & Goa and MP & Chhattisgarh.

The precise and timely directional efforts that Marco Express always laid down has been converted in to company MARCO EXPRESS PVT. LTD. the result of those stringent and rigorous drives of its Entrepreneur.

  • Acquire live chat enables sales
  • Engage - marketing automation
  • Learn from customer feedback
  • Support -customer support

758 +

Customers

31 Years

Experience

123 +

Cities Covered

The sense of anticipation and ability to foresee things has made successful the innumerable strategies devised to target the Market.

The Company contributes to improve CSD performance not only for Nagpur and Maharashtra, Goa, but across the entire ALL STATES OF INDIA. On the basis of previous experience in Collection of Soft as well as medium and hard bucket, Bill Delivery Management and Address/Credit Verifications activities. The firm has requisite manpower availability across all the locations described herein above backed by sufficient infrastructure. The Manpower is well experienced in Collection and applying tools as per company module to improve there individual performances on the basis of which they earn maximum incentives.

We apply competitive environment among the team i.e Cycle wise and Bucket wise target set for each executive, for analysis of individual performance evaluation to find out the loopholes and to improve the performance of fresh employed and/or not so high performers. We apply customer education through direct interaction with customer and well versed Tele-calling as per call centre working model.

How It Work

Check Out Our Work Process!

1992

Year Of Establishment

520 +

Strong Workforce

170 +

Global Clients

123 +

Cities Covered
Our Vision
We work with a clear and definite mission statement that reflects our resplendent and glittering “Vision”. A far-reaching Vision has a far-reaching impact. We have brought this belief into practice here in Marco Express and we do things, keeping all contingencies and possibilities in our stride. We define our “Vision” as follows.
“We strive to become one of the most respectable company in terms of Collection & Call Center with Sales and Service through an all-time ethical approach in all our undertakings and dispositions.”
Our Beliefs
A set of beliefs have been built keeping customer at the focus. These project a clear “vision” of Marco Express which is stated as follows:
- Positioning each product/service at a well-defined and well-planned focus in the dynamic Telecom and banking market creating a clear picture of what and how our product can be of a benefit to customer or a particular set of customers.
- Devising strategies that ensure our long-term relationship with the customers.
- Segmenting the vast market while gauging the potential in each segment and, customizing a product/service most suitable to the segment.
- Extracting and the Assorting the best values that are inherent in our renowned principles like TATA CAPITAL FINANCE LTD, Home Credit India Finance Pvt Ltd, HDB Finance Ltd, Capital First Ltd, Aditya Birla Capital Ltd., Kredit Bee Finance, Reliance Communications Ltd., Vodafone idea Ltd., Tata teleservices Ltd., SBI Credit card, and gradually conditioning our base with the richness of these values.
Our Commitment
With a constant search for the ultimate milestone that comprises consistency, Stability and goodwill in the market we are catering to, Marco Express gives and adheres to its commitment at all times. It is this unshakable trust faith which has resulted in a vast and strong customer base of Marco Express.
Our constant endeavors for genuine involvement with customer makes our efforts multidirectional to give him exactly ‘what he wants’ and not ‘what we have.
Our Strength
Our persistent strength lies in our prudent and rational approach in doing things, timely anticipation of the market trends and most important the coordination and team approach of our personnel.
All our strategies that have given contour to the way Marco Express is today, lies in the unrelenting drive within its people to work for a set target with a feeling.
Why Choose us

Why Choose us?

In today's competitive business landscape, efficient customer service and streamlined back-office operations are paramount for success. We at MarcoXpress are dedicated to taking your business to the next level.

Since 1992, MarcoXpress is helping organizations transform their operations and boost bottom line.

We understand that every business is unique, and that's why we offer a wide range of customized BPO solutions.

Our highly skilled team is proficient in:

Tailored Solutions: We understand that one size does not fit all. Our team will work closely with you to design a solution that aligns perfectly with your business needs.

Cutting-Edge Technology: We invest in the latest technology and software to ensure that your business operations run smoothly and efficiently.

Scalability: As your business grows, we can scale our services accordingly, ensuring you always have the support you need.

Cost-Effective: Outsourcing your BPO and Call Center needs to us can significantly reduce your operational costs, allowing you to allocate resources where they are needed most.

Quality Assurance: We have stringent quality control measures in place to guarantee that every interaction with your customers meets the highest standards of professionalism.

We are committed to helping your business thrive. With our tailored solutions, experienced team, and commitment to excellence, we are your trusted partner for BPO and Call Center services. Elevate your business to new heights with us. Contact us today for a consultation, and let's embark on this journey of success together. Your success is our success!